Refund policy

No Returns or Exchanges

All sales are FINAL SALE.

Due to the nature of our business, all items are made-to-order, and therefor we DO NOT accept returns or exchanges of any kind. However, customer satisfaction is our priority so if you experience a problem with your item(s) (i.e. defective product, damaged item, etc.) please contact us.

Damages and issues
Please inspect your order upon reception and contact us immediately (no longer than 30 days after receiving your order) if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to provide an explanation & evidence of the damaged item along with the receipt or proof of purchase.

You can contact us at thelaterera@gmail.com.